Frequently Asked Questions

1.Which type of diamonds and Polki are used by Heerawale?

We primarily use CVD lab grown polki and diamonds

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2.Why I should buy from Heerawale?

Customer should buy from us as we offer:
a) IGI certified CVD Polki and diamond jewellery
b) 80% buyback value of solitaires
c) Open setting polki sets with 0% laakh 

d) 100% exchange value of old gold

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3.How can I be assured of quality of diamonds and polki?

We offer IGI certified diamond and polki jewellery

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4.Do you offer gold in different options of 14K, 18K and 22K?

We primarily offer gold in 14K and can customize jewellery as per customer requirement

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5.What payment options are offered to customers ?

We offer only online payments through credit card, debit card, UPI and wallets. Currently we do not accept COD.

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6.What are your delivery timelines ?

We deliver readily available stock in 2-3 days.

Made to order stock is delivered in upto 1-2 weeks in Tier 1 cities and upto 2-3 weeks in Tier 2 cities

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7.Do you customize the diamond and polki jewellery?

Yes, we customize the diamond and polki jewellery against 100% advance payment

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8.What are your exchange and refund policies?

We have customer friendly policies. Pls refer to terms of sales section for detailed policies

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